Returns & Refunds / Booking Policy

At Natley & Co, we take great pride in the quality of our consultations and handcrafted products. Your satisfaction is important to us, and we’re here to help if something isn’t quite right.

Change of Mind

We do not offer returns, exchanges, or refunds for change-of-mind purchases. Please review product descriptions carefully before placing your order.

Damaged or Faulty Products

If your product arrives damaged, faulty, or incorrect, please don't hesitate to contact us within 7 days of delivery at natleyandco@gmail.com with your order number and clear photos of the issue.

Where a claim is approved, we will provide either:

A replacement item, or
A credit note equal to the product value, valid for 6 months from the date of issue.

Consultations

Consultation fees are non-refundable once the service has been completed, as your appointment time is reserved exclusively for you and the clinical service has been delivered.

If you need to cancel or reschedule your appointment, we kindly request a minimum of 24 hours’ notice. This allows the appointment time to be offered to another client and helps maintain the flow of this small practice.

Appointments cancelled or rescheduled with less than 24 hours’ notice will incur a 50% cancellation fee. This fee reflects the time that was set aside and prepared for your care.

In the event of a genuine emergency or unexpected circumstance, please contact us as soon as possible. Each situation will be considered with care and discretion.

Your understanding and respect for this policy allows Natley & Co to continue providing focused, intentional, and personalised care to every client.

Our Commitment