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Terms and Conditions

At Natley & Co, our services and products are offered with care, integrity, and transparency. These Terms & Conditions outline the framework that supports a respectful and professional relationship.

NATLEY & CO

Effective Date: 19 February 2026
Email: natleyandco@gmail.com

Website: natleyandco.com.au
Location: Caboolture, Queensland, Australia

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Terms and Conditions

1. Overview

This website is owned and operated by Natley & Co (“we”, “us”, “our”).

By accessing this website, booking consultations, or purchasing products, you agree to be bound by these Terms & Conditions together with our Privacy Policy and Booking Policy.

If you do not agree with these Terms, please discontinue use of this website and our services.

We reserve the right to update these Terms at any time. Continued use of the website or services constitutes acceptance of any changes.

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2. Services Provided

Natley & Co provides:

  • Naturopathic consultations (in-person in Caboolture, QLD and via telehealth)

  • Educational health information and resources

  • Online appointment bookings

  • Handcrafted skincare, sunscreen, insect spray, candles, and wellness products

  • Digital or downloadable materials (if applicable)

All healthcare services are complementary in nature and provided in accordance with professional naturopathic standards in Australia.

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3. Medical & Health Disclaimer

Information provided on this website, via social media, or within consultations is for educational purposes only and is not intended to replace medical advice, diagnosis, or treatment.

Naturopathic care is complementary and does not replace medical or emergency care.

You should consult your GP or qualified healthcare provider regarding any medical condition.

In a medical emergency, call 000 or seek immediate medical assistance.

Individual results vary. Natley & Co does not guarantee specific health outcomes from consultations or products.

Any reliance on information provided by Natley & Co is at your own risk.

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4. Client Responsibilities

By engaging in consultations, you agree to:

  • Provide accurate and complete health information

  • Disclose medications, supplements, and relevant medical history

  • Follow recommendations responsibly

  • Seek appropriate medical care where necessary

You confirm that you are over 18 years of age or have appropriate parental or guardian consent.

 

5. Telehealth Services

By booking telehealth consultations:

  • You consent to healthcare delivery via video or phone

  • You are responsible for ensuring privacy on your end

  • Consultations are not recorded without written consent

  • Telehealth is not suitable for emergencies

Technical disruptions outside our control may occasionally occur.

Appointments are subject to our Booking & Cancellation Policy.

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6. Bookings & Cancellations

Consultation fees are non-refundable once services have been delivered.

A minimum of 24 hours’ notice is required to cancel or reschedule appointments. Late cancellations or missed appointments may incur a 50% cancellation fee in accordance with our Booking Policy.

We reserve the right to reschedule or cancel appointments where necessary.

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7. Payments

All prices are listed in Australian Dollars (AUD) and may change without notice.

Payment may be required at the time of booking.

Failure to make payment within the specified timeframe may result in:

  • Delay of prescriptions or follow-up care

  • Cancellation of future bookings

  • Requirement for upfront payment

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8. Product Sales & Use

All products are provided for personal use only.

Due to the handcrafted and natural nature of our products:

  • Batch variations may occur

  • Colours, scents, and textures may differ slightly

  • Results vary between individuals

Skincare and topical products should be patch tested prior to full application. If irritation occurs, discontinue use immediately and seek appropriate medical advice.

Products must be used and stored as directed. Natley & Co is not responsible for degradation, contamination, reduced effectiveness, or adverse reactions resulting from improper storage, misuse, or failure to follow instructions.

Unless explicitly stated, products are cosmetic in nature and are not registered therapeutic goods.

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9. Returns & Refunds

We comply with Australian Consumer Law.

You are entitled to a replacement or refund for major faults as defined under Australian Consumer Law.

Due to hygiene and safety reasons:

  • Opened skincare and wellness products are not eligible for return unless faulty

  • Change-of-mind returns are not accepted

Digital products are non-refundable once accessed.

Nothing in these Terms excludes, restricts, or modifies rights you may have under Australian Consumer Law that cannot legally be excluded.

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10. Intellectual Property

All content on this website — including text, branding, logos, product names, graphics, images, educational materials, and downloadable content — is the property of Natley & Co and protected under Australian copyright law.

You may not reproduce, distribute, modify, or exploit content without prior written permission.

 

11. Website Use

You agree not to:

  • Interfere with website functionality

  • Attempt unauthorised access

  • Use this website for unlawful purposes

  • Upload malicious or harmful content

We do not guarantee uninterrupted or error-free access.

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12. Third-Party Services

This website may use third-party platforms including payment processors, booking systems, analytics tools, and telehealth software.

We are not responsible for the availability, security, or practices of third-party services.

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13. Limitation of Liability

To the maximum extent permitted by law, Natley & Co is not liable for any direct, indirect, incidental, or consequential loss or damage arising from:

  • Use of this website

  • Use or misuse of products

  • Individual variations in treatment or product response

  • Technical interruptions

  • Delays outside our reasonable control

Nothing in these Terms excludes rights under Australian Consumer Law.'

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14. Force Majeure

Natley & Co is not liable for delay or failure to perform services due to events beyond reasonable control, including but not limited to illness, natural disasters, supply chain disruptions, internet outages, postal delays, or other unforeseen circumstances.

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15. Privacy

Your personal and health information is managed in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

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16. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising from the use of this website or services will be subject to the jurisdiction of Queensland courts.

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17. Contact

Natley & Co
Caboolture, Queensland, Australia
Email: natleyandco@gmail.com

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Warm regards, Natley and Co 

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