At Natley & Co, your privacy and personal information are treated with care, respect, and integrity. Protecting your trust is an essential part of the service we provide.

NATLEY & CO

Effective Date: 19 February 2026
Email: natleyandco@gmail.com

Website: natleyandco.com.au
Location: Caboolture, Queensland, Australia

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Privacy Policy

1. Overview

Natley & Co (“we”, “us”, “our”) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

• Visit our website

• Purchase products

• Engage in naturopathic consultations (in person or via telehealth)

• Interact with our services

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2. Information We Collect

We may collect personal information including, but not limited to:

• Your name and contact details

• Date of birth

• Medical history and health-related information

• Consultation notes, treatment plans, and prescriptions

• Payment and billing information

• Order history

• Website usage data (IP address, browser type, cookies, analytics data)

Sensitive health information is collected only where reasonably necessary for the provision of naturopathic care and with your consent.

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3. How We Collect Your Information

We may collect personal information directly from you when you:

• Book or attend a consultation (in person in Caboolture or via telehealth)

• Complete client intake forms or consent documents

• Make a purchase through our website

• Contact us via email or website form

• Subscribe to newsletters or updates

• Interact with our website or social media platforms

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4. How We Use Your Information

We use your personal information to:

• Provide naturopathic consultations and ongoing care

• Deliver telehealth services securely

• Process orders and arrange shipping

• Manage bookings, invoicing, payments, and follow-up communication

• Communicate relevant health information or updates (where consent is provided)

• Improve our services and website functionality

• Meet legal, regulatory, and professional obligations

Health information is used solely to support safe, ethical, and individualised care.

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5. Telehealth Services

Natley & Co offers naturopathic consultations via telehealth (video or phone) for accessibility and convenience.

When using telehealth services:

• Your personal and health information is treated with the same level of confidentiality as in-person consultations

• Secure, privacy-compliant platforms are used

• Consultations are not recorded without your explicit written consent

• You are encouraged to use a private space and secure device to protect your confidentiality

6. Product Sales & Online Store

When purchasing products from Natley & Co:

• Payment details are processed securely via third-party payment providers

• We do not store full credit card information

• Order details are retained for accounting and legal compliance

Products are provided for personal use only. Information on this website is educational and not intended as medical advice.

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7. Disclosure of Personal Information

We may disclose your personal information to:

• Other healthcare providers involved in your care (with your consent)

• Practice management or secure cloud-based systems

• Payment processors

• Accountants or legal advisors

• Regulatory authorities where required by law

We do not sell, rent, or trade your personal information.

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8. Keeping Your Information Safe

Your personal information is stored securely using password-protected and encrypted systems.

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

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9. Access and Correction

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent where appropriate

To exercise these rights, please contact:
- natleyandco@gmail.com

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10. Cookies

Our website may use cookies and third-party analytics tools to improve functionality and user experience. You may disable cookies through your browser settings.

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11. Third-Party Links

Our website may contain links to third-party websites. Natley & Co is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies independently.

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12. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact:

Natley & Co
Caboolture, Queensland, Australia
natleyandco@gmail.com

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13. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website with the effective date clearly stated.

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Natley & Co acknowledges the Traditional Custodians of the land on which this work is practised and pays respect to Elders past and present. We recognise that sovereignty was never ceded.

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Warm regards, Natley and Co